Help

1.1 How to place an order

You can place an order directly through our online catalogue by selecting the products you need and adding them to the shopping cart. Once ready, proceed to checkout and fill in the required information.

1.2 How to verify part compatibility

Please check your vehicle model, engine type, OEM numbers and manufacturer references before placing an order. If you are unsure, contact us and we will assist you in identifying the correct part.

1.3 Account registration

Registration is optional but recommended. With an account, you can review order history, save delivery addresses and track your shipments.

2.1 Shipping times

Delivery times depend on your location. Estimated delivery times will be shown during checkout. International delivery may vary depending on customs regulations. → See full Delivery page

2.2 Tracking your order

When your order is dispatched, you will receive an email with a tracking number, if applicable. You can also view tracking details in your account.

2.3 Delivery issues

If your parcel is delayed, missing or damaged, please contact us as soon as possible so we can help resolve the issue.

3.1 Consumer returns (B2C)

Consumers may return unused goods within 14 days from receiving the item, in accordance with consumer protection laws. Returned goods must be in original packaging. → See full Return Policy

3.2 Business returns (B2B)

B2B returns require prior approval. A handling fee may apply to business customer returns.

3.3 How to request a return

Contact our support team with your order number and reason for return. We will provide instructions and return address details.

4.1 Warranty coverage

All items are covered against manufacturing defects. Warranty does not cover incorrect installation, misuse or normal wear. → See full Warranty page

4.2 Warranty claims

To submit a claim, please provide proof of installation (recommended: by a certified mechanic), diagnostic report and photos of the defect.

5.1 Accepted payment methods

We accept various secure payment methods, depending on your region. Available options will appear at checkout.

5.2 Payment issues

If your payment is declined, please verify your card details or contact your bank. You may also try another payment method.

6.1 Technical problems

If you encounter issues such as pages not loading or broken links, try clearing your browser cache or using another device. If the issue persists, contact us.

6.2 Creating and managing your profile

From your profile page, you can update personal information, change your password, manage saved addresses and review past orders.

If you need further assistance, our support team is ready to help.